Below are instructions on how to do a manual repair on Offline Utility—a rebuild using an all new database.



Only use these instructions when refreshment does not work. For example, you run a refreshment starting with the year 1899, but there are still employees or passwords missing.



Do the steps below, following the directions completely. If you are not confident, call the IT Department.



Do not give instructions to non tech savvy individuals. I am only sending to those who can handle it.



The procedure is not risky to anything but Offline Utility, and it can be repaired.



Here are directions:

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  Windows 7\8\10 instructions.
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  Close Sunlync.
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  Go to Control Panel\Administrative Tools\Services.
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  Stop ”Sunlync Offline Utility” service.
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  Show Hidden Folders. (Control Panel\Folder Options\View)
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  Go to C:\ProgramData\Sunlync\Offline Utility
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  Delete or rename the “Data” folder. (Rename to DataOld.)
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  Create a new “Data” folder.
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  Go to C:\Program Files(x86)\Sunlync\Offline Utility
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  Run “DBVerify.exe.” This will create new database in Data folder.
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  Go to Control Panel\Administrative Tools\Services.
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  Start “Sunlync Offline Utility” service.
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  Run Offline Service Utility. (All Programs\Sunlync or desktop icon)
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  Go to “Scheduling” tab.
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  For “Download History Date,” set year to 1899.
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  Go to “Service Status” tab.
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  Connect to Service.
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  Enable Debug Mode. (Must be used for manual repair.)
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  Download Now.
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  Message may appear right away.
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  Click “Okay,” but wait for status to say “Idle.”
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  Close Service Utility.
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  Test Offline Utility for function and current data.
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  You may use Sunlync POS while downloading.